EFG Hermes is a leading Investment Banks in Egypt
• Manage and operate all brokerage applications for International Brokers Customers and end user for OMS systems, Back Office Systems and Online Trading Systems.
• Support system enhancement ideation and grooming, favoring existing functionality reuse to solve multiple problems, while discerning stakeholder needs from system comfort
• Perform manual QA and help with user acceptance testing as needed
• Lead, coordinate and support FIX connectivity and testing Trading orders flows with international brokers
• Assign and maintain user access permissions to applications and assist in the maintenance of applications.
• Effectively communicate and work well with IT teams across a distributed environment to drive problem resolution and proper service levels. Communicate complex technical issues to business users in easily understood terms.
• Configure, operate, and support FIX configurations with FIX international Hubs Providers (Reuters, Bloomberg and Fidessa)
• Administered MS SQL server, Oracle DB for UAT and production environments.
• Designed and implemented reports and dashboards using SSRS and Power Bi based on clients 'international brokers' or end users requests and needs.
• Lead and Control Documentation system for all installation, implementation and technical manuals and update them when need.

IT Applications Support Lead

*EL Mohandess Press is a leading company in Printing and Packaging industry in Egypt
• Day-to-day operation and oversight of various applications on behalf of users, vendors, and clients; both as a leader within the IT department and as an individual contributor.
• ERP Project Manager for Epicor ERP system selection, Implementations and Support on very complicated manufacturing Engineer to Order life cycle.
? Lead the cleanup activities as required in partnership with IT, Business and Vendor teams; Activities include but not limited to identification of clean-up strategy, requisite technical solution, Facilitate meetings with key business partners to gain approval & alignment on cleanup plan and identify quantifiable success measures for the clean-up
• Manage problem lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded, and tracked to resolution in line with agreed resolution plans.
• Study, analysis, design, develop, configuration, test, and deploy activities related to ERP System with stakeholders and ERP vendor.
• Participate in projects, including analyze complex problems, propose solutions, learn the fundamentals of the supported business areas, and translate business issues into technology requirements.
• Designed and implemented reports for sales, revenues, expenses using Microsoft Power BI and Crystal Reports.
• Lead IT projects, including the design and deployment of new IT systems and services
• Monitored performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Lead define IT infrastructure strategy, architecture, and processes
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Created backup and disaster recovery plans.

IT Manager

• Analyzed and evaluated information and business processes to translate user requirements into functional ones through 'Software Requirements Specification Document'.
• Planned to implement ERP system.
• Analyzed business procedures (as is), and executed development for the future (to become).
• Managed SQL Server 2008.
• Implemented and managed Windows 2008 R2, AD, GP, File Server.
• Implemented and carried out TMG 2010, WatchGuard Appliances.
• Created policies and procedures for electronic data processing and computer systems operations.
• Hired and managed information systems personnel and contractors to design and operate telecommunications software, networks and information systems
• Managed IT department Budgets.

Applications and Database Manager

• Oracle Database administrator.
• Implemented all Functionalities and troubleshooting for Running applications, (Alpha Misr ERP System, Loans, Helpdesk, Cars and Digital Hospital program).
• Finalized reports using Oracle Discoverer Plus and Crystal Reports.
• Installed oracle products 10 G, 11G, Application Server 10 G, Standby and Personal oracle Oracle8i & 10 G and 11G.
• Created, customized, and maintained EUL for different schemas in Oracle discoverer.
• Created views using SQL Developer and PL.SQL that is used in Oracle Discoverer Reports.
• Mastered Oracle Database through PL.SQL and Enterprise Manager.
• Operated Metalink services request.
• Managed Helpdesk Application for call center, Software, Hardware inventory and License.
• QA for all application updates or change request.
• Administered of SQL server 2000, 2005 (Maintenance, Backup and Reporting Service).
• Trained users.
• Installed and configured PCs to work properly with system.
• Troubleshooting for software, hardware, and applications local and remote.

Applications and Database Support Supervisor

Find out detailed information about Wasfy Rezk,  in Fontana, CA

Wasfy Rezk: in Fontana, CA

Wasfy Rezk

EFG Hermes

El Mohandess Press Company

El Mohandess Press Company

CEOSS

Higher Institute for Special Technologies Studies

Synergy Training center

Training Center, May