As a Director of Operations I:
? Developed and executed strategic outbound marketing plans to meet client objectives, including launching multiple client campaigns.
? Oversaw day to operations for 15-person business development and 5 person data admin team.
? Collaborated with VoIP, Salesforce, Linkedin, and Zoom Info vendors to ensure the needs of the internal team sand clients were being met.
? Met weekly, monthly, and quarterly with clients (CXO, VP, Director and Account Managers) to discuss project status and devise ongoing project strategy.

Director of Operations

Sales and Marketing Operations

As a project lead for the sales and marketing operations team I:
? Developed and executed strategic marketing plans to meet retention business objectives, including launching proactive campaigns to provide customers with relevant offers that drove loyalty and reduced churn.
? Responsible for tactical execution and performance monitoring (including take rates and budget impacts), identifying process improvements, system enhancements and call center education required to ensure customers have the best experience.
? Capitalized on retention opportunities by implementing integrated marketing campaigns to mitigate churn and improve the customer experience and brand loyalty.
? Launched new programs and managed the effectiveness of policies and initiatives implemented at sales centers.
? Managed proactive efforts, such as direct mail, email, outbound telemarketing campaigns, etc. to ensure the appropriate customers were targeted and provided with relevant offers.
? Served as the primary interface and project manager for day-to-day operations necessary to maintain key business goals while partnering with call center vendor management.
? Drove change by launching new programs, writing business rules, and working with other parts of the business to implement new policies and changes to scripting, segmentation, procedures, training and changes to offers.
? Reviewed company initiatives to gain understanding of how they impact customers and ensure our teams were well prepared and educated.

Project Lead

As a small business consultant, I worked closely with a wide range of small business owners assisting with their online business needs, including
technical support and design for websites, email, e commerce and online marketing.
? Mastered and led one on one support and customer service for a wide range of Intuit Software products including: SiteBuilder website software, Intuit Email Marketing, Intuit Payment Solutions, ProStores: StoreFront e commerce software.
? As a Member of the "Sales Tools and Development Council" I worked with a small group to brainstorm, develop, teach and implement tools, processes etc. to assist other employees sell and maintain Intuit's line of products.
? Trained and assisted junior members of the team.
? Regularly acted as team lead in manager's absence.

Web Advisor / Small Business Consultant

? As a Franchise Sales Coordinator I helped guide potential store owners (franchisees) through the PostNet Franchise sales process using phone, email, and personal meeting sales techniques.
? Called, emailed, and met with qualified potential franchisees to determine if they are a good fit as a franchise owner and if the PostNet franchise model is a good fit for the candidate.
? Acquired detailed product knowledge to assist in answering questions, concerns and to detail features and benefits to potential franchisees.
? Qualified leads by determining the client's start up budget and assisted "franchise consultant" with scheduling, follow-up, and meetings.
? Hosted PostNet annual franchise "Thrive" conference in Las Vegas. Entertaining clients and demonstrating new products and services.

Franchise Sales Coordinator

As a training manager I Worked closely with clients to determine sales and customer service needs in two locations. Clients
including: DISH Network, HBO, Showtime, Starz, Flix and The Movie Channel Networks, KBToys.Com, The Parent Company,
MXLogic and more.
? Planned, organized, and directed a wide range of training activities including on-the-job training; prior to putting representatives on the sales/call floor; classroom training; and electronic learning, including interactive internet-based training, multimedia programs, videos and other computer-aided instructional technologies, simulators, conferences, script development and workshops.
? Coached management to improve their interpersonal skills to effectively coach and inspire their respective teams.
? Assessed the training needs of clients and projects, then determined the most appropriate training method including Classroom training, "on the floor" training, one on one training, self-paced training and more.
? Responsible for the performance and development of a six person "training specialist" team.

Operations Manager
As one of two operations managers I oversaw the daily operations of an approximately two hundred fifty person sales and customer
service center.
? Met daily in person, by phone or email with clients to determine ongoing needs of each project including DISH Network, HBO, Showtime, Starz, Flix and The Movie Channel Networks, KBToys.Com, The Parent Company, MXLogic and more.
? Regularly met with C level executives, VP of Operations, VP of Information Technology, human resources, operations and training managers to plan, organize, schedule and streamline call center operations.
? Monitored dialer software to insure it was consistently running at full capacity/productivity.
? Wrote daily/hourly schedules for dialer campaigns to maximize sales opportunity for various clients' requirements.
? Assisted growth from twenty-member staff at one location to a team of approximately four hundred in two locations over the course of eighteen months.
? Responsible for the performance and development of floor supervisors and their respective teams.

Training Manager

As a collections manager I oversaw daily operations of an approximately one hundred twenty-person call center.
? Responsible for employee attendance, performance and conduct, scheduling, and staffing.
? Devised weekly / monthly strategy plans to make the company more profitable by increasing liquidation.
? Met daily with CEO, CFO, CTO and COO to plan and maximize daily operations.
? Worked daily with call center representatives as a mentor / trainer.
? Constantly monitored dialer software to insure it was consistently running at full capacity/productivity.
? Supervised daily tasks of two operations assistants and four team leads.
? Successfully tested and became licensed collections manager in Colorado and Minnesota.

Operations Manager

As an Inside Sales Coordinator I helped grow a customer network by:
? Assistance in establishing a customer network for a recently established .com corporation using outbound cold calling techniques and successful follow up on sales leads and appointments.
? Successfully introducing and explaining the benefits and features of the ServiceMagic product (website) and its features and benefits to many new markets throughout the country.
? Frequently retaining title as number one or two sales representative on the inside sales team.

Inside Sales Coordinator

As a supervisor of new hire training classes I worked closely with my client (Levi Strauss & CO) to build and administer new hire
training classes and quality assurance standards. I taught two days to four-week classes covering all aspects of LS&CO. including.
? Over one thousand different products in six distinctive product lines
? Seven unique computer software applications.
? Company outline, history, mission, culture and more.
? Refined process to track lost packages from four warehouses to consumers across the United States.
? Traveled to San Francisco corporate offices to assist in developing a "cyber rep" (E-mail and web correspondence) training curriculum.
? Assisted in development and implemented new hire and management training curriculum.

Customer Service and Quality Assurance Trainer

Find out detailed information about Gary Ray,  in Denver, CO

Gary Ray: in Denver, CO

Gary Ray

OppMiner, LLC

DIRECTV

Intuit Inc

PostNet International Franchise Corporation

eCreek Solutions Group

TrueLogic Financial Corporation

ServiceMagic.com

Levi Strauss & CO