Led monthly Forbes Service Standards trainings and prepared the department for the annual Five-Star ranking
which resulted in the department earning the award all 3 years
• Built and maintained rapport with guests which improved customer retention and grew client base to about 50
reoccurring guests over 3 years
• Invited to work in close liaison for over 20 VIP clients in addition to serving for private events

Department Trainer, Mosaic Bar and Grill

• Served hundreds of hotel and local guests for the grand re-opening of the St. Regis bar and lounge and developed SOP handbook for all future staff trainings
• Trained a team of 20 in addition to all incoming FOH staff on point-of-sale systems and department
accounting procedures
• Completed corporate trainings to practice for the annual Forbes Five-Star ranking which resulted in the department earning the award both years

Lead Server, 33° North Lounge

• Trained and oversaw 15 servers and bartenders to ensure smooth dining operations
• Procured a strong knowledge related to dozens of rotating food and beverage menus and ingredients
• Volunteered to represent my department for the hotel's safety committee wherein each month I reported and distributed information for general health and food safety

Lead Server and Bartender

Find out detailed information about Patrick Wilson,  in Santa Barbara

Patrick Wilson: in Santa Barbara

Patrick Wilson

Montage Hotels & Resorts

The St. Regis at Monarch Beach

Four Seasons Hotels and Resorts

University of California