Senior Operations/Support Agent

? Led a team of 6 to excel in their positions and meet KPIs as a Team month over month
? Responsible for onboarding and training new members of the company, whether they were in my department or not
? Tackled scaling pains from the great growth of the start up
? Proficient in Choco's software by providing backend administrative support for all functions
? Enabled restaurants and suppliers across the globe to revolutionize their ordering process
? Understand the importance of all relationships in a B2B market
? Provided quality assurance for new and current users
? Act as the first line of support for our Sales and Account Management Teams on administrative tasks, troubleshooting, and software bug management
? Monitored helpline and all customer support functions without an acting manager for 2 years

? Responsible for leading staff of 8 people, including training, scheduling, directing, motivating, and coaching
? Compile and present weekly, monthly, quarterly, and annual reports of club sales, customer satisfaction, market trends, and performance rates
? Work with administration to confirm all payments are made and member billing is accounted for in a timely manner
? Authorize discounts, trades, and sponsorship opportunities according to budget
? Plan all member events - both on- and off-site
? Secure vendors including food, entertainment, security, and production
? Secure sponsorships for events
? Sell the club for private and semi-private events by nurturing leads, giving tours, issuing quotes, and completing contracts
? Sell new memberships to prospective candidates and ensure new members are properly onboarded

Membership & Events Manager

? Liaison between various resort departments, the sales offices, Club Med business and the client company
? Execute implementation of the programs and ensure fair application of the contracts' articles
? Manage accounts as the project coordinator from start to finish by ensuring adequate operational logistics support before,
during, and after the stay of the group/seminar
? Generate profit by developing local sales to clients and groups

Meeting & Events Coordinator

Find out detailed information about Jaci Willing, Senior Operations/Support Agent in Chicago, IL

Jaci Willing: Senior Operations/Support Agent in Chicago, IL

Jaci Willing

Choco App

High Spirits Hospitality/ Topside Poolclub

Club Med

Boise State University