Technical Support Specialist

Remote
Tech Support, Diagnosis & Repair of electronic devices for GeekSquad-BestBuy.
CMD level repairs
Network troubleshooting
Software installation & troubleshooting using LMI tool.

Took initiative while working under pressure and demonstrating a fluency in a wide range of technology.
OSx & W10
Customer Support

Remote
Page builder app for Shopify.
Temporary part-time customer support agent.
Educated users on usage of the app and it's tools.

Solved PageFly app utilization issues.
Dealt with HTML coding.
Processed refunds.
Utilized Slack and Crisp as main tools.

Customer Support

Panama
Company specialized in synthetic football turfs and landscaping grass installation and maintenances.
Sold services and products, finding unique ways to engage and increase new clients, led a small team of sales
agents, managed a monthly sales goals, inspections of the final product and assured it met our quality standards.

Trained sales staff to sell at peak performance.
Provided an escalated level of customer service for more complex queries or assuaging
disgruntled customers.
Builded and maintained client relations.
Final product quality inspector.
Achieved monthly KPI's.
Minimized clients churn by detecting warning signs and proactively reaching out to prevent it.

Sales Manager

Panama
eOutsource Solutions is a Toronto web-based customer service provider that has been developing over the passed
eight years. Using a custom software designed to facilitate working with multiple clients.
Provided online customer support/ tech support on various websites at the same time, generated sales and acquired new clients.
Applying excellent costumer service skills whilst offering advice and assistance in a quick,

professional yet efficient manner.
Handling payments and refunds.
Addressed complaints and solved discrepancies.
Developed highly multi-task skills.
Accomplished monthly sales goals.

Customer Service Representative

Find out detailed information about Nicole Vallarino, Technical Support Specialist in Panama City

Nicole Vallarino: Technical Support Specialist in Panama City

Nicole Vallarino

Sitel

Sitel

Sports & Maintenances

Eoutsource Solutions