Contact Center Agent 2

Operates as a high level customer service specialist within Lifebridge Health's Contact Center,
enhancing at LBH's engagement efforts.
• Respond to requests from multiple sources including provider practices, general calls in response to marketing activity, service department initiatives, customer request from web forms and other channels.
In addition to responding to inquiries, the agent also proactively engages LBH customers by initiating
post discharge / post visit follow up calls regarding customer satisfaction, provider referrals, and other
customer needs as identified.
• Expertly complete all functions and tasks of the Contact Center Agen
• Possess knowledge of LBH resources, departments, and services at multiple LBH facilities and assists
in maintaining the Contact Center's knowledgebase.
• Has an active role in maintaining our customer relationship management database and capturing data
during the course of their engagement

Assists in the receiving or discharging of inmates;
Assures that inmates are searched, bathed, clothed, and assigned to cells;
Confines and releases inmates from cells;
Monitors inmate activities
Enforces rules and regulations governing the conduct of visitors;
Examines packages to be received by inmates;
Maintains discipline and orderly conduct;
Breaks up fights among inmates, restrains disorderly inmates;
Uses appropriate self-defense tactics to deflect assault by inmates;
Administers CPR and first aid;
Investigates and handles emergencies and disorders within the Department of Corrections;
Operates radios, telephones, and other communication equipment;
Prepares routine reports and records;
Keeps inventory of various items;

Correctional Officer

• Respond to incoming phones calls for all sites promptly and in an exceptional quality manner.
• Appropriately schedule patient appointments based on physician guidelines.
• Determine appropriate timeframes for scheduling patients, based on symptoms, diagnosis, or referrals
from outside physicians.
• Assists with providing test results where needed
• Perform additional clinical tasks as necessary throughout the call flow
• Clearly and concisely document every patient request and pertinent information via EMR so that
practice can successfully respond to patient needs.
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production
goals.
• Coordinates work efforts with other team players to achieve an efficient work flow and time adherence
within the office.
• Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate
information is provided to patients
• Greeting our patients and directing the flow of the facility including the office and surgical practice area
• Schedule appointments and assists with the scheduling of any additional testing directed by the physician
• Ensure that all required referrals are obtained, scanned into the EMR and linked to that day's
appointment within Practice Management
• Enters patient demographics in system
• Scheduling follow up procedures and coordinating any local ASC cases
• Collects co-pays and past balances at time of check-in and enters into the batch for the day
• Assist patients with the completion of the Phreesia registration system
• Perform other office duties as assigned by manager

Patient Relations Specialist/ Front Desk Receptionist

• Utilize Company provided tools to detect and deter fraud.
• Determine legitimacy of account activity and account holder identity.
• Analyze account history and documents to make effective restriction or dismissal decisions
• Analyze and report ongoing fraud trends.
• Assist customers with resolving PayPal credit and SSP customer inquiries via inbound calls.
• Ability to be detailed, accurate, and thorough while working in a fast-paced environment ensuring
quality customer interaction by speaking clearly and succinctly.
• Providing knowledgeable and timely resolution, as well as diffusing conflict in a timely matter.
• Effectively resolve customer escalations.
• Address teammate questions and provide clear & constructive feedback.

Fraud Investigation Agent/Senior Customer Service Agent

Columbia, Maryland June 2017- March 2018

• Directs and supervises associates engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Consistently achieved company mandated sales goals +20 % on a quarterly, month & weekly basis.
• Managed customer retention programs & softwares developed by the company.
• Delegates activities needed to maintain customer retention to staff.
• Responds to customer inquiries and complaints in a professional and timely manner. Prepares and oversees physical inventories, ensuring proper accounting of receipts and outflows of merchandise.
• Manages the general operations of the store.
• Develops and maintains relationships with staff to promote growth.
• Trains and develops internal talent to prepare for promotion, or for external roles.
• Reviews time sheets and submits payroll accurately to not only ensure staff is receiving pay, but time
is appropriately managed and not overspent.
• Ensures weekly schedules are prepared
• Recruits, hires, and develops store associates; prepares and conducts all performance appraisals and evaluations; interprets Key Performance Indicator reports and delivers coaching as needed.

Assistant Store Manager

Drives business results by maximizing daily sales plans, managing expenses and improving metrics
through sales floor leadership, execution of overstraining programs, and continuous coaching on and off
the sales floor.
• Managed customer retention programs & softwares developed by the company.
• Delegates activities needed to maintain customer retention to staff.
• Responds to customer inquiries and complaints in a professional and timely manner. Prepares and oversees physical inventories, ensuring proper accounting of receipts and outflows of merchandise.
• Manages the general operations of the store.
• Performs and supervises boutique opening and closing procedures including bank deposits and securing the boutique
• Develops and maintains relationships with staff to promote growth.
• Managed aspect of performance development (I.e. effective coaching and counseling, administering individual development plans, performance appraisal, disciplinary action.)
• Recognize and develop talented individuals for advancement within the organization.
• Trains and develops internal talent to prepare for promotion, or for external roles.
• Reviews time sheets and submits payroll accurately to not only ensure staff is receiving pay, but time
is appropriately managed and not overspent.
• Ensures weekly schedules are prepared
• Recruits, hires, and develops store associates; prepares and conducts all performance appraisals and evaluations; interprets Key Performance Indicator reports and delivers coaching as needed.

Store Manager

• Directs and supervises associates engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Consistently achieved company mandated sales goals +20 % on a quarterly, month & weekly basis.
• Managed customer retention programs & softwares developed by the company.
• Delegates activities needed to maintain customer retention to staff.
• Responds to customer inquiries and complaints in a professional and timely manner. Prepares and oversees physical inventories, ensuring proper accounting of receipts and outflows of merchandise.
• Manages the general operations of the store.
• Develops and maintains relationships with staff to promote growth.
• Trains and develops internal talent to prepare for promotion, or for external roles.
• Reviews time sheets and submits payroll accurately to not only ensure staff is receiving pay, but time
is appropriately managed and not overspent.
• Ensures weekly schedules are prepared
• Recruits, hires, and develops store associates; prepares and conducts all performance appraisals and evaluations; interprets Key Performance Indicator reports and delivers coaching as needed.

Overseeing and writing the schedule for the department.
• Utilize Company reports to react to trends and drive business
• Conduct productive daily meetings to ensure that daily goals are met.
• Oversee all levels of customer service by setting daily goals and expectations to create a positive
store environment.
• Efficiently run department (ensure that sales floor is stocked, assigning tasks to employees within department, understanding breakdown of sales reports, walk-throughs.)
• Facilitate training and development of sales associates, team leaders, and receiver.
• Ability to properly open and close the store. (Payroll, opening and closing back office, managing store reports, etc.)
• Effectively Communication to manage a highly creative and complex store environment
• Played a vital part in recruiting new team members.
• Managed aspect of performance development (I.e. effective coaching and counseling, administering individual development plans, performance appraisal, disciplinary action.)
• Recognize and develop talented individuals for advancement within the organization.

• Played an active role in floor awareness. (Floor supervising, overseeing tasks, etc.)
• Achieve Company-average mystery shop results by upholding the Company's customer service
standard.
• Manage all aspects of the assigned department in collaboration with the Store Merchandiser with regard to training, shipment placement, markdowns, transfers, merchandising and store standards.
• Understand and interpret current fashion trends in local markets in order to generate creative
solutions.
• Take an active role in ensuring floor sets for the department are well organized and scheduled
appropriately.

Assistant Manager

Ability to be detailed, accurate, and thorough while working in a fast-paced environment ensuring
quality customer interaction by speaking clearly and succinctly.
• Provide excellent customer service skills via telephone by inputting reservations and effectively
communicating with co-workers and clients.
• Ability to work with all new equipment and new technology implemented by the company.
• Scheduled and dispatch drivers.
• Maintains records, logs, and schedules of the calls received to schedule transit services, drivers
dispatched, and customer cancellations or no-shows.
• Direct drivers through radio contact.

Call Center Agent/ Dispatcher

Find out detailed information about Yunique Jackson, Contact Center Agent 2 in Dacula, GA

Yunique Jackson: Contact Center Agent 2 in Dacula, GA

Yunique Jackson

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