Italy

•	Managed a customer portfolio of B2B and B2C clients daily through 160+ courses
•	Lead generation using multi-channel funnels from external marketplaces to the landing pages

Sales & E-Commerce Specialist

France

•	Participated in the project plan and timeline, onboarding process
•	Trained the new resources on the digital tools
•	Monitored the performance results by a daily report and set up actions to support sales

Project Sales Manager

- Remote

•	Content writer; copywriting 7+ SEO friendly articles per week for blogs and social media platforms
•	Translating content for local SEO optimization (keywords presence and redundancy)
•	Graphic designer: content creation of support for start-up companies
•	Market research & benchmark; creation of 10+ persona selection for new market studies

Freelance

Cluj Napoca, Romania

Ecommerce start-up specialized in on-demand beverages and snacks delivery: boozydelivery.com

•	Created the Boozy Delivery e-commerce website on Shopify
•	Managed and develop the e-commerce activities
•	Development and implementation of the e-commerce content and campaign strategy to increase the customer engagement including test on Call to Actions buttons and optimization of the visual assets
•	Monitor and optimize the performance using the analytic data to improve the conversion rate, to increase the average basket by 60% in and multiply the number of orders by 3 in 2 years
•	Creation of content for the website and social media with Photoshop and InDesign and scheduled
posts with Later
•	Creation of emailing campaigns with MailChimp
•	Determine the appropriate catalogue of imported and partners' products (+100 products included beers, wines, spirits, soft and snacks) and the pricing

Founder and E-Commerce Manager

Romania

•	Supervising an international customer support service team (15 agents) by scheduling the staff
according to the resources needed to handle the workflow (requests from social media and websites of the brands, processes training etc.)
•	Measure and report on the performance by providing qualitative and quantitative reports using a set
of KPIs

Customer Relationship Team Manager

France

•	Carried out researches & benchmark for the e-commerce shops of the group, analyzing competitors
qualitatively in order to suggest innovative strategies
•	Creating content of a new intranet made for the worldwide Commercial and Marketing teams and coordinating the integration by the developers' team
•	Coordinated the creation of graphic content between internal teams and external partners for campaigns

Communication and E-commerce Officer

Find out detailed information about Yoan Dherat,  

Yoan Dherat:

Yoan Dherat

QRP International

Vichy

Market research

Alcohol delivery company

Alcohol delivery company

Michelin

Blaise Pascal University

Business and Management School