Ian Collins: Lodge Manager

? Responsible for the operation of the lodge's fractional ownership program, managing the accounts of 38 share owners and allocation of their owned dates. ? Coordinated work schedules and payroll for 3 front desk, 2 maintenance, and 7 housekeeping staff members. ? Lead efforts to improve all aspects of the lodge by updating equipment, restructuring revenue payout spreadsheets, and improving hospitality statistics measurements like occupancy and RevPAR. ? Improved lodge occupancy from a monthly average of 50.9% from 2019 to date of hire to a monthly average of 80.2% post hire. ? Restructured lodge event management program, creating event packages and additional efforts that raised bookings by 300%.