Operations Supervisor

Logistics, Shipping & Operations

? Work with team leads, material handlers and other site and functional personnel, to ensure continuous improvement objectives are achieved.
? Implement Lean Six Sigma principles to allow for maximum utilization of all 3 departments within embellishment
? Develop a training process in SAP EWM, S4 and ECC that resonates for all skill levels, create SOP's for multiple areas in the building to function effectively and communicate defined processes
? Provide leadership and management related business processes and operations for tournament and event orders for all brands
? Developed and implemented strategies to improve fulfillment timelines and efficiency
? Responsible for overseeing all problem solving in a building fulfilling up to 20k units daily
? Monitor the flow and staffing of the Value Added Services department daily to ensure building flow and customer fulfillment to align with company requirements

? Responsible for customer order entry, order changes and order inquiry related to key accounts, special programs, close-out, VIP and internal orders.
? Responsible for directly handling service requests for 20-50 Outside Sales Representatives
? Manage and maintain all account and sales reps special projects.
? Proficient in basic sales skills to process overflow sales order requests and manage order status inquiries.
? Proven skill set in interpreting functional requirements into application design and the ability to communicate technical issues to non-technical customers.
? Responsible for understanding current sales programs and enforcing guidelines on special requests.
? Responsible for maintaining current product availability records and knowledge of current and past product offerings and in addition to providing accurate information on stock status or estimated product delivery
? Make decisions regarding warranty and non-warranty issues and process return authorizations in SAP
? Respond to inquiries from accounts and consumers regarding the status of sales and customer service orders.
? Utilize efficiencies in multi-tasking to operate simultaneously in SAP, SharePoint, TravisMathew Account folder, Corpshare T-Drive, Outlook and internet based tools.
? Establishes and improves reporting procedures, controls, and outputs to adapt to the growing needs of the company.
? Communicate with assigned TravisMathew sales representatives at a timely and professional manner.

Sales Operations Representative

? Creating an excellent first impression of the gym by providing a warm welcome, tidy gym floor, and up to date information about the facility.
? Coordinated with personal training staff and membership sales team on all upcoming events and communicated upcoming events to all members.
? Assisted all new members on their member-start-up package, this included: Inputting client information into training App, organized fitness consultation, gave professional tour of the facility.
? Assisted in organizing all employee morale events.
? Assisted in inventory control and auditing.
? Assisted with the construction of all new gym equipment.

Member Experience Agent

? Supported members daily by answering questions, checking them in, or showing them around the facility.
? Assisted in the PGA Jr. League summer camp:
? Organized daily activities and designed obstacles throughout the golf course for instructional use.
? Organized tee-times and pairings

Pro Shop Assistant

Find out detailed information about Rachael McMahan, Operations Supervisor in Fort Worth, TX

Rachael McMahan: Operations Supervisor in Fort Worth, TX

Rachael McMahan

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