-Took inbound calls from buyers/sellers who were experiencing an account takeover (ATO)
-Assisted buyers/sellers with recovering their accounts and walked them through how to set up two-factor
authorization
-Answered emails from buyers/sellers who had their accounts suspended and informed them of the cause(s)
-Reviewed high-risk accounts and made the decision to either allow an appeal or let them know they could no longer
use the platform
-Reviewed seller accounts to determine if they were eligible for a listing increase

TRUST AND SAFETY REPRESENTATIVE

Draper, Utah January 2020 - March 2020

-Took inbound calls from people who were buying or had purchased event tickets
-Assisted buyers with purchasing and accepting their tickets
-Assisted buyers whose tickets didn't work at the gates and provided them with new tickets if there were any available
-Assisted buyers who had purchased tickets to events that were canceled due to the pandemic

CUSTOMER SERVICE REPRESENTATIVE

-Made outbound calls to customers who have fallen behind in their loan payments in an attempt to collect a payment
or set up a payment plan
-Collected bankruptcy/debt consolidation information and updated accounts as needed
-Send accounts to the 3rd party collection agency if we weren't able to get a hold of the customer after a period of time

Key achievement:
-Consistently collected $30k or more each month

MEMBER SERVICES REPRESENTATIVE
ESCALATIONS CAPTAIN

COLLECTIONS SPECIALIST

-Took inbound calls/used auto-dialer to assist customers with any questions or concerns regarding their bill
-Attempted to take payment for their past-due balance or set up a payment arrangement to bring their account current
-Took payment by phone and reactivated services if needed

PAYMENT SERVICES REPRESENTATIVE

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