Surf

Operations Manager

- Manage the Customer Service team for the US
- Manage and oversee the order file, sales reporting, open orders, returns, markdowns, and allocation
- Manage all incoming POs, receipting, and credits 
- Manage all key accounts (EDI) and international orders
- Oversee all inventory to ensure accuracy and efficiency in the warehouse
- Direct and conduct monthly and yearly cycle counts
- Run discrepancy reports, research, and address all inventory discrepancies
- Warehouse layout and new product arrival
- Execute domestic transfers between warehouses
- Generate and send out weekly ATS forms
- Manage and enforce MAP policy
- Assist with forecasting

- Enter and post all receivables to customer accounts
- Prepare 90-day notes for US dashboard
- Send monthly statements to customers
- Apply credits to customer accounts 
- Put accounts on hold at 60 days
- Make calls and send letters on past due accounts
- Identify uncollectable accounts and process for collections 
- Work closely with auditors at year end
- Collect and update customer resale certificates
- Work with CFO/DOO on end of year doubtful debt revision
- Manage account credit limits
- New account set up - Process credit references

Accounts Receivable

- Drive sales, high level of customer service, manage and resolve issues
- Order processing (prebooks, assortment plans, returns, back orders, filing invoices)
- Update and send out weekly order forms
- Asist sales representatives with order inquires
- Oversee the online platform and sales for the US, assist E-Commerce manager with product updates for both FCS and Softech sites

Customer Service Representative

- Generate repeat business by developing genuine customer relationships
- Build relationships with brand representatives through daily emails and sales calls to fulfill orders
- Input data to prepare daily sales reports and regularly use weekly and monthly data to develop sales and promotional strategies
- Inventory control, ordering, bank cash deposits
-Upheld strong KPI’s by suggestive selling and positive customer service
- Purchase women’s clothing, accessories and shoes for each season while maintaining a monthly budget
- Visually merchandise entire store seasonally
- Recruit, hire and train new store employees
- Assign employees specific duties to best meet the needs of the store

Store Manager, Merchandiser, Buyer

- Delivered excellent customer service by greeting and assisting each customer
- Created window and in store displays
- Merchandised men’s/women’s clothing and accessories
- Assisted in inventory, processing shipments and daily restocking of sales floor

Sales Associate, Merchandiser

Find out detailed information about Nicole Farquhar, Operations Manager in Vista, CA

Nicole Farquhar: Operations Manager in Vista, CA

Nicole Farquhar

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Surf Hardware International

Surf Hardware International

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