Michigan, United States

Recommended applications for approval, decline, or withdrawal to supervisory loan officer with justifications covering
eligibility, credit, repayment ability, insurance, collateral, and other items as
needed
• Promptly resolved varying member needs with quality service
• Gathered necessary information/documentation from clients (W-2, Tax Returns, IRS Transcripts, Bank Payoff's and Title Reports, etc.) while optimizing corporate resources.
• Compiled extensive closing packages and ensured that all documents were drafted/packaged
correctly.
• Assisted with underwriting requests for additional information.
• Maintained a detailed log of all loans in the pipeline and their status.
• Built rapport with external/internal members and established a high level of integrity, honesty and competency on
delivering as promised.
• Reviewed member's accounts and results regularly to determine whether life changes, economic
developments or financial performance indicated a need for plan revision.
• Conducted review of applicant financial statements, credit reports, and purchase contracts to ensure
loan approval.
• Educated customers on the variety of loan products and available credit options.

Universal Financial Services Representative

United States

• On calls, used exceptional listening skills to understand the subject of the customer's inquiry and to clearly address it in a professional manner.


• Followed up with customers on a frequent basis to ensure quality of service.


• Customer issues were quickly and properly treated to ensure resolution.


• Consistently exceeded the position's performance standards


• One-on-one mentoring of struggling peers to enhance service skills and performance


• Created fresh ideas with little guidance and variable client requirements


• Maintained service consistency while dealing with technological constraints


• Provided positive reinforcement to Sales Associates to encourage their growth.


• Created successful messaging and marketing collateral using language and marketing collateral.

Customer Service Representative

United States

• Ensured excellence in customer service and resolved all problems at store level
• Increased customer satisfaction by interacting directly with customers to provide assistance
• Enforced company cash handling policies and procedures as well as other loss prevention policies
• Consulted with customers on the latest styles and trends
• Implemented innovative sales strategies which resulted in our location being store of the year in 2017
and ranked 8th in the company in 2018
• Maintained visually appealing and effective displays for entire store to effectively increase revenue
• Maximized daily sales, attracted, engaged, and motivated customers to make purchases by
merchandising and window displays
• Developed and executed performance development and training initiatives that optimized staff
performance and resulted in continuous surpassing of sales goals
• Demonstrated leadership by coaching and conducting sales training for new employees to achieve
maximum results
• Assisted employees and supervisors in identifying and resolving problems
• Recruited, hired, and retained a quality core staff
• Provided training resources in POS, product knowledge, customer service, and sales
• Planned and prepared work schedules, assigning employees to specific task

Assistant Manager

United States

• Provided exceptional listening skills on calls to determine both the nature of the customers inquiry and clearly address
them in a professional manner
• Followed up with customers regularly to ensure quality of service
• Swiftly and effectively resolved customer challenges to ensure remediation
• Consistently exceeded performance standards for the position
• Mentored struggling coworkers one-on-one to improve service skills and performance
• Generated new ideas with limited direction and varying client needs
• Ensured consistency in service while contending with technical restraints
• Encouraged the development of Sales Associates with positive reinforcement
• Used language and marketing collateral to generate effective messaging and increase sales

Find out detailed information about Natasha Kapers,  in Grand Rapids

Natasha Kapers: in Grand Rapids

Natasha Kapers

Michigan First Credit Union

5/3 Bank

Johnston and Murphy

Polo Ralph Laren

Kendall College of Art and Design of Ferris State University

Kendall College of Art and Design of Ferris State University

Kirtland Community College

Kirtland Community College