Bachelors of Business Administration in Marketing

Full time parent

and Google Drive
Suite
?	Managed household schedules, home improvement projects, and budgets
ADP Workforce Now
?	Scheduled extracurricular activities
?	Organized Facebook group to exchange parental advice between other	 NetSuite (Oracle)
new parents
Salesforce
?	Led Homeowners Association as elected President
Zendesk

?   Ensured proper communication channels for a group of 15 to 20 families via email and Facebook
?   Delivered important messages or reminders to parents of students and school sta
?   Assisted school teachers and parents in classroom with weekly tasks depending on classroom needs

Volunteer

?   Oversaw HOA operations including budget, contracts and directing board members of an 18 units townhouses community
?   Coordinated community meetings, mediate resident disputes, enforced rules & regulations and acted as liaison between the community, and private organizations
?   Supervised vendors maintenance services to ensure substantial compliance with contract specifications

President

Copywriting

?	Grew e-commerce profit and loss by 10% through merchandising, data   Native Spanish
analysis, and optimization of customer experience   speaker (written and
?	Developed product placement, email marketing, and advertising	verbal) strategies that increased customer engagement 30% and contributed to
15% sales target attainment
?	Managed order fulfillment, returns and exchange processing, and customer inquiry response workflows
?	Actively oversaw North America and Europe warehouse operations to ensure proper order fulfillment, timely return refunds and exchanges,
and maintenance of accurate warehouse inventory
?	Quarterly maintenance of e-commerce department standard operating procedures including key performance indicator and stock loss
?	Led customer support across all channels including website, social media,
and phone outreach

Customer Service

Drove 5% year over year improvement in store profit and loss through active inventory forecasting and management that reduced product waste
by 17%
?	Supported store manager with daily tasks including recruiting, supervising sales associates, and compiling sales summary reports
?	Generated incremental in quarterly sales through direct client outreach
and marketing for new collections, exceeding personal sales target by
35%
?   Trained new and existing employees on primary job functions including point of sale, sales strategy and client management
?   Collaborated with regional manager and operations teams to launch updated standard operating procedures and sales attainment strategies

Assistant Manager

?   Reduced returned mail by 60% through customer-relationship management data analysis and cleanup
?   Supported project manager team through integration of Claimwire and Guidewire software with existing tech and web platform
?   Managed Claimwire and Guidewire training program for 100+ employees across Claims and Marketing Departments
?   Scheduled and coordinated meetings and appointments for vice-president

Specialist

Find out detailed information about Nicole Borja, Full time parent in Seattle, WA

Nicole Borja: Full time parent in Seattle, WA

Nicole Borja

Microsoft O

Coop Admiral Preschool

Isla South Homeowners Association

Orlebar Brown

Vilebrequin

Universal Insurance Company

InterAmerican University of Puerto Rico