• Standardized the Azure Cloud server lifecycle operating procedure for Microsoft CSCP department by simplified the process and built standard process map including 25 processes, reducing 7 labor hours for each 1200 employees
• Designed the high-level swimlane diagram process map with 7 stages applied with Supply Chain Operation
Reference model using Lucidchart to construct concise and clear process, converted 17 detailed maps into 1 map
• Completed process guidance using Sway including video, map, quiz and operation manual based on ongoing
feedback from representative internal user and owner interviews

INTERN

Identified TRI machine improvement opportunity and led Kaizen workout project with MSE and IE engineers,
doubled machine operation efficiency
• Assessed machine utilization and capacity, especially at Laser Mark and DV Inspection station, for efficiency
improvement and lean purpose by analyzing data from internal system, Ion and ERP, with actual outputs 10% higher
than EUPH standard at fully run
• Conducted continuous process improvement with cross-function team by defining, solving, following and monitoring
potential safety or quality risk, and closed 10 Early Reports of operation concerns, avoided 3 serious accidents
• Cultivated team to improve performance of both individual and team with spirit of cooperation through daily meeting,
1 on 1 coaching, and regular career path review, awarded the Q2 best quality team among 7 shifts
• Oversaw and managed Indirect Material procurement to meet production needs at finishing module, decreasing
purchasing defective rate from 3% to 0.5%
• Managed and scheduled manufacturing work for the 26-people shift production team within finish module through
flexible scheduling and staffing based on inventory, capacity and demand, achieved no cutoff delays

Manufacturing operations manager

Founded the club by promotion member selection, 24 from 65 candidates, league application and training
formulation, 2 months per year, achieving the Top 4 in 2016 and knockout phase for 3 years in the South League
• Negotiated sponsorship with 4 potential sponsors, raising a monthly sponsorship fee of ¥  1,000

Co-Founder

Led team of five to automate the raw material surcharge pricing system for contractual updates, reducing human
errors and saving operation time from 6 hours to 30 minutes per month
• Evaluated proper surcharge rate calculation model for data export of Excel Marco and CSO's/COP's contractual files,
upgraded current foundational surcharge dashboard to make the data table feasible to employees
• Conducted weekly interviews of stakeholders and users, and oversaw the tool development based on stakeholder
feedback

Product Manager

• Programmed goods picking process project with the proposal of double-SKU model, reducing human error and improving efficiency, 50% reduction in picking error
• Monitored warehouse and logistics operations of self-built warehouses and outsourcing platforms through ERP by
following SOP to verify order status and solve abnormal goods problem with approximately 30 orders per week

Operation Specialist Intern

Find out detailed information about Zhuoyan Bai,  in Los Angeles, CA

Zhuoyan Bai: in Los Angeles, CA

Zhuoyan Bai

Microsoft Corporation

Intel Corporation

Yinjiabao Soccer Club

ZF Friedrichshafen AG

Shenzhen TOMTOP Technology Co., Ltd

Michigan State University, Eli Broad College of Business

University of Michigan, Ross School of Business