Fashion

Customer Service

Skilled in fashion and aesthetics; I have over 10 years experience in customer service and administrative management position. 

I am an initiative-taking and have the ability to time manage, prioritize, and streamline tasks for the team to enhance productivity. I have been told that I display great patience and attentiveness toward customers.

My biggest accomplishment was a position at Pacifitex, Inc. where I managed wholesale purchase orders for apparel & footwear and coordinated their deliveries to over 800 stores nationwide. I also directed the staff and managed daily operations within the office and warehouse.

My other previous work experience includes: retail, retail merchandising, design, customer service, and sales. I've also had the pleasure of working two amazing internships (including one with the style legend, Dame Zandra Rhodes) where I helped design and gained experience working with delicate fabrics such as silk and vintage clothing.

My free time consists of developing my handmade jewelry line, hiking, and hanging with dogs.

• Process E-Commerce orders, monitor entire order fulfillment including communicating with customer on order status, creating shipping & return labels, tracking orders.
• Respond to customer live chats, emails, and phone calls.
• Arrange all courier pickups and deliveries, including international shipments.
• Assist accountant with daily reconciliations, accounts payable, and payroll.

• Oversee purchase orders for over 800 retailers nationwide, including Amazon and Target. 
• Open new client accounts, enter purchase orders, followed up with 300 open orders weekly.
• Trained all new employees and managed a team of 2-3 staff members daily. 
• Completed administration tasks including: customer inquiries (phone and email), calling suppliers, 
 invoicing, accounts receivable, processing returns, filing, running reports, housekeeping, managing social media, preparing for photo shoots.
• Performed warehouse duties when needed including: inventory, picking, packing, and shipping.
• Utilized various computer programs daily such as: Microsoft Office, ERP Systems, EDI, and UPS Worldship.

Office Manager

• Maintained electronic appointment book for 12 to 20 therapists and estheticians.
• Clerical duties: answer phones, sent faxes, pulled client charts, filing, calling customers to remind them of appointments.
• Work with a team of associates to provide a professional appearance throughout the facility.
• Promote our “Wellness Program” and re-engage inactive members by educating guests on the health benefits of massage. 
• Maintained electronic appointment book for 12 to 20 therapists and estheticians. • Clerical duties: answer phones, sent faxes, pulled client charts, filing, calling customers to remind them of appointments. • Work with a team of associates to provide a professional appearance throughout the facility. • Promote our “Wellness Program” and re-engage inactive members by educating guests on the health benefits of massage. 

Massage Envy

• Monitored point of sales systems for 3 departments as well as assist with operational issues.
• Supervised a team of 2-4 cashiers every shift. Trained new cashiers.
• Reconciled cash, returns, and credit card receipts for all store registers.
• Prepared deposit for cash courier service.
• Arranged attractive visual displays throughout the store. 

Head Cashier

Find out detailed information about Amanda Doverspike, Customer Service in Temecula, CA

Amanda Doverspike: Customer Service in Temecula, CA

Amanda Doverspike

Z. Guitar International

Pacifitex, Inc.

Guest Reception

Barnes & Noble Inc.