Supervisor

Responsibilities
Handle IT Projects, update office computers, install software, run test patches, troubleshoot office issues, escalate IT concerns to appropriate IT departments, submit tickets, follow up on tickets. Supervise Physician Communication Coordinators (PCCs) to ensure staff is cognizant of CTCS call center goals, objectives and ongoing adherence to quality standards, deadlines, and procedures. Educate, guide, and direct all assigned representatives regarding departmental service metrics. Provide individual coaching and training, or implement appropriate disciplinary actions as needed. Handle customer follow ups and escalation calls to assist callers in resolving any issues and ensure client quality demands are exceeded. Maintain knowledge of current and updated quality and compliance standards and ensure successful implementation of any necessary procedural changes.  Complete any required reporting accurately and in a timely manner. Continuously monitor CTCS operations to improve representative performance, and identify strategies to improve quality and efficiency of operating platform.
Analyze data to identify performance trends, as well as root causes of quality issues. Determine drivers of good/bad performance and create solutions for improvement. Work in conjunction with individual departments and health system leadership to build awareness of CTCS services.
Develop policies and procedures for the center. Duties performed may include one or more of the following core functions: (a) Web OnCall
Operation,
(b) Pager operation, (c) Answering service billing, (d) Answering service training, (e) Programs Operations (Stroke, Transfers, and Transplant), (f) Code operations, (g) after hours answering service, (h) Operator services, (I) Paging Operations. Maintain professional and technical knowledge by monitoring emerging trends in Call Center operations management
attend educational workshops, participate in benchmarking state of the art practices. Provide operational support by troubleshooting any issues representatives are experiencing with internal systems (i.e. SPOK, Unify, Everbridge, network connectivity, etc.) Perform other duties as assigned.

Responsibilities
Educate, guide, and direct coordinators.  Guide agents on how to handle difficult calls. Guide agents on how to improve customer service. Educate agents on how to proceed with new procedures. Educate agents on how to handle unusual situations with calmness. Take over call when complex issue arises. Answering agent questions regarding effective practices with difficult calls. Enter missing information and make new entries into Intellidesk. Handle hospital calls, Code Calls, Patient Transfers, and Update critical CTCS programs. Manage Intellidesk and Openscape. Manage on call schedules, page out to appropriate teams, enter donors into national database, and rule out donors on age criteria.  Manage system issues and inform appropriate personnel of issue with system or programs.  Identifying operational deficiencies and suggest possible improvements. Anticipate escalation and take over calls when needed. Keep management informed on issues and problems. Point of contact for 3rd shift for any system or technical issue dealing with CTCS. Join HSIR conference bridge when system issue arises dealing with, but not limited to UTSW system wide issue, critical system problems with CTCS programs, critical issue with nurse alarm, critical issue with code alarms, upgrade of essential server, and upgrade of essential UTSW programs.

Physician Communication Coordinator II

Responsibilities
• Maintain knowledge of current sales and promotions, Compute sales prices, Maintain records related to sales and Recommend, select, and help locate or obtain merchandise provide Customer Service, Advise clients or customers, Conduct sales presentations, Demonstrate goods or services, Identify best product for customer's needs, Sell merchandise, Solicit orders from established or new customers, Use sales techniques, Complete product and development training and Maintain customer records, Call and receive calls from customer to conclude sale

Specialized sales associate

Responsibilities
• Receive and count stock items, Pack and unpack items, Verify inventory computations, Clean and maintain supplies, Examine and inspect stock items and Provide assistance or direction

Warehouse Associate

Responsibilities
• Provide customer service, Maintain knowledge of current sales and promotions, Compute sales prices, Maintain records related to sales and Recommend, select, and help locate or obtain merchandise

Security Officer

Responsibilities
• Provide Customer Service, Advise clients or customers, Conduct sales presentations, Demonstrate goods or services, Identify best product for customer's needs, Sell merchandise, Solicit orders from established or new customers, Use sales techniques, Complete product and development training and Maintain customer records

Sales Representative

Responsibilities
• Use cash registers, Calculate monetary exchange, Clean rooms or work areas, Take customer orders, Prepare beverages, Provide customer service and Replenish food at serving stations

Cashier

Find out detailed information about Abel Verastegui, Supervisor in Kilgore

Abel Verastegui: Supervisor in Kilgore

Abel Verastegui

UT Southwestern

UT Southwestern

Mds Media Solutions

Wal-Mart

Securitas

JcPenney

Vector

MCDonalds

University of Phoenix