Bachelor of Science in Information Systems and Operations Management

Program Specialist

Export and summarize data in Excel via charts/Pivot Tables and presented findings to senior leadership to help inform critical
decisions about financial risks
•Organize data in Excel to convert into CSV and export data for FTP server technology
• Prepare various daily, monthly, and quarterly reports and distribute to internal management and department/school
financial & business staff within a specific timeframe
• Track and monitor help desk inquires and develop/recommend solutions to decease common themes
• Understand current business processes and tools that impact our customers and work with manager and the necessary
owners internally to resolve any issues
• Serve as the liaison with corporate card financial institution and escalates complex issues to business services management
• Review Salesforce forms/documentation and assess risks while ensuring compliance with university policies
• Work closely and management relationships with external vendors and internal stakeholders

• Examines incoming work to assure that adequate, complete information and data are provided for processing documents
• Finalizing the audit of the travel document to meet university and department standards
• Communicating with travelers regarding any reconciliation issues and recommending and/or directing changes to the reimbursement to uphold and maintain policy and accuracy standards and bring the travel reimbursement to a final
resolution
• Maintaining a thorough knowledge of travel policies and procedures and validating each travel expense

Expense Support Specialist

• Take  charge  of  compiling, verifying  accuracy, and  sorting  information  according  to  priorities  to  organize  source  data  for computer entry
• Handle inbound and outbound calls including authorizations, appeals, and health insurance information
• Record a detail oriented explanation of call activity while handling patient information according to HIPAA regulations
• Closely communicate with multiple internal stakeholders as required
• Determine errors in submissions and coordinate findings to appropriate parties
• Render support in managing documentations by executing gathering, assessing, summarizing proper information

Data Entry Administrator/Auditor

Performed data interpretation and analysis through Google Analytics to offer clients suggestions on website improvements
to maximize web traffic
• Demonstrated  critical  thinking  skill  in  proposing  solutions  and  strategies  to  client for  the  improvement  of efficiency  in processes and procedures
• Executed extensive research to attain potential business opportunities for manager
• Efficiently interfaced with manager in assessing current business opportunities

IT Intern

Find out detailed information about We'chika Thach, Program Specialist 

We'chika Thach: Program Specialist

We'chika Thach

University of Southern California

University of Southern California

Vanda Pharmaceuticals, Inc

Tech Mavericks

George Mason University