Manager, Inside Service

?   Recruit, hire, and train the future ticket sales and service representatives
?   Plan and execute bi-weekly training sessions with Ticket Sales and Service staff
?   Mentor each representative to ensure the achievement of both professional and personal goals
?   Plan and lead Washington Nationals Book Club in order to develop and encourage continuous learning
across the entire organization
?   Manage 6 Inside Service Representatives to achieve retention, new business, and group sales goals
?   Assist each Inside Service Representative in the continuous effort to retain and upsell current clients and drive referrals amongst our current base
?   Create and execute weekly, monthly, and annual strategic initiatives to drive retention and incremental
revenue
?   Work cross functionally with various departments to adapt current business structure and implement new
benefits to ensure growth of our season plan base with both current and new clients
?   Successfully promoted 9 Inside Service Representatives both internally and externally

event driving over $100,000 in revenue
San Jose Sharks (March 2018-June 2021)
Account Executive, Client Development
?   Provided excellent customer service on a year over year basis to ensure retention of all plan holders
?   Led team in renewal percentage for 2019-2020 campaign at 92%
?   Generated new business through cross selling, referrals, and personal prospecting
?   Led team in new full season sales with over $80,000 for 2019, 2020, and 2021 campaigns
?   Developed and implemented new touchpoint program for all of Ticket Sales and Service
?   Used C4C CRM management tool to maintain account database records for year-round service-related
touchpoints including proactive calls, seat visits and in game visits, and retention related communication
?   Planned, executed, and grew Jewish Heritage Night on a year over year basis
?   Managed Client Development team's game day schedule, and organized monthly community service
outings for the team
?   Member of Guidance of Aspiring Leaders (G.O.A.L.) Academy:
?   Conducted team trainings for Ticket Sales and Service staff and Inside Sales Workshops (In person and virtually)
?   Provided guidance and leadership through mentor/mentee relationship
?   Organized interview and recruitment calls for Inside Sales position
?   Led group ideation of ticketing scenarios for 2020-2021 season

Account Executive, Client Development

?   Drove revenue through new membership sales and large group outing events (generated over $38,000 in new business)
?   Used C4C CRM management tool to establish leads and conduct workflow management
?   Planned and executed first Jewish Heritage Night in San Jose Sharks history

Inside Sales Consultant

Find out detailed information about Noah Rubin, Manager, Inside Service 

Noah Rubin: Manager, Inside Service

Noah Rubin

Washington Nationals

Select-A-Seat and Open House

San Jose Sharks

University of Delaware